From Vision to Action: The 2026 CIE Care Coordination Summit
On April 15, more than 140 leaders from healthcare, government, nonprofit organizations, and community services gathered in Columbus for the annual Care Coordination Summit. The summit brought partners together around a shared goal: building the infrastructure needed to ensure residents can access the services they need, when they need them.
The event marked important milestones for the region’s Community Information Exchange (CIE) initiative: a name reveal and the first major step moving from concept to implementation. The CIE Initiative is now called Marcie and is on track for a foundational release this year.
Marcie is designed to make giving and getting support simpler, faster, and more dignified. It’s the bridge between need and access, connecting hundreds of services from organizations across the region into one place for residents and caseworkers.
It will have its foundational release in July 2026, delivering a Trusted Resource Directory that consolidates accurate, up-to-date information for hundreds of services across Franklin County.
Building infrastructure for public good
Throughout the day, speakers emphasized a consistent message: Marcie is not just a technology platform. It is a systems change initiative.
For decades, community organizations have worked tirelessly to help residents navigate complex service systems. But too often those systems operate in silos, requiring individuals to tell their story repeatedly while caseworkers search across disconnected resource directories.
Marcie aims to change that by enabling organizations to coordinate across agency boundaries, helping residents receive the right services faster and with greater dignity.
The approach reflects a broader regional shift: no single organization can solve complex challenges alone, but coordinated systems can deliver lasting impact.
The road to Marcie
The summit also provided an update on the progress of the initiative.
Planning for Franklin County’s Community Information Exchange began in 2022, followed by several years of design, development, and co-creation with partners across the community. The platform - developed with technology partner Visionlink - is currently in development and on pace for a July 2026 foundational release.
That first release will establish the core platform, the Trusted Directory, and transition 211’s current system to Marcie. Future releases through 2027 will expand functionality and introduce additional workflows to support coordinated care across sectors.
Smart Columbus Director, Hailey Allison, discussing the Marcie delivery timeline.
A trusted directory for the entire community
Today, service providers often rely on multiple disconnected sources for resource information: search engines, sector-specific directories, internal spreadsheets, or personal contacts. These approaches create inconsistencies and make it difficult to maintain accurate information about services, eligibility requirements, and program availability.
A cornerstone of Marcie is the development of a Trusted Community Resource Directory - a shared foundation that will enable more accurate and efficient referrals across organizations.
The Trusted Directory will address these challenges by combining:
Dedicated resource data curators
Technology that enables real-time updates and integrations
Data standards that support interoperability across systems
Maintaining this system will be a shared responsibility, strengthening the reliability and effectiveness of referrals across the entire ecosystem. Organizations will play a key role in maintaining the directory by keeping resource information up to date, adopting shared data standards, and identifying new services to include.
What Marcie makes possible
While the July 2026 release establishes the foundation, Marcie is designed to enable a fundamentally different model of coordinated support over time.
At its core, Marcie supports:
Longitudinal care journeys that help residents move through multi-step pathways - like stabilizing housing, accessing childcare, and connecting to workforce opportunities - with continuity across organizations
Real-time service availability that allows providers and residents to identify open capacity and connect to services that can actually meet their needs
Streamlined intake and coordination so residents can share their information once and have it appropriately used across trusted partners
Closed-loop insights that provide visibility into outcomes, service gaps, and community needs, enabling better decisions and more effective resource allocation
Together, these new ways of working aim to enable faster connections to services, improved coordination among organizations, and greater insight into community needs and outcomes.
Two attendees discussing workflows in a breakout room.
Learning from national leaders
Leaders from 211 systems in Pennsylvania and Wisconsin, Dr. Emily Aubele and Charlene Mouille, respectively, shared lessons on coordinated support infrastructure in their own communities.
Their experiences reinforced an important takeaway: building a community-wide coordination system is a long-term effort. Success requires strong partnerships, clear governance, and sustained collaboration across sectors.
In other words, coordinated care is built brick by brick.
Charlene Mouille, CEO of United Way Wisconsin and Emily Aubele, Vice President of PA 211 during the summit’s keynote panel.
What comes next
With the foundational release approaching in July 2026, Marcie is entering its next phase: early adopter partners for testing and refinement, expanding workflows, and preparing for broader community adoption. Early adopters are engaging with the platform and helping shape its development.
As more organizations participate, the system becomes stronger: unlocking greater value for the entire community.
Join the Effort
Marcie is a collaborative effort powered by partners across healthcare, government, nonprofits, and community organizations.
As the initiative moves toward launch, organizations are encouraged to stay connected, share feedback, and explore how they can participate in this growing ecosystem.
Marcie
One place. Hundreds of services. Your plan.
Learn more and stay connected at ciecolumbus.com